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Non-discrimination

It is important we treat you fairly

We will keep your information secure and private.

The Department of Medical Assistance Services (DMAS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This agency does not exclude people or treat them differently because of race, national origin, age, disability, or sex.

DMAS provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified interpreters
  • Written information in other formats such as large print, audio, or accessible electronic formats

If you need these services, call us at (804) 786-7933 (TTY: 1-800-343-0634).

DMAS provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, call us at 1-855-242-8282 (TTY: 1-888-221-1590).

If you believe that DMAS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by phone, in person, or by mail to:

Attention: Civil Rights Coordinator,
Department of Medical Assistance Services
600 E. Broad Street
Richmond, VA 23219

Telephone number: (804) 786-7933 (TTY: 1-800-343-0634).

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically at

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F
HHH Building
Washington, D.C. 20201

Telephone number: 1-800-368-1019 (TTY 1-800-537-7697).

Complaint forms are available at https://hhs.gov/ocr/office/file/index.html.