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The Department of Medical Assistance Services (DMAS) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This agency does not exclude people or treat them differently because of race, national origin, age, disability, or sex.

DMAS provides free aids and services to people with disabilities to communicate effectively with us, such as:

DMAS provides free language services to people whose primary language is not English, such as:

If you believe that DMAS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by phone, in person, or by mail to:

Attention: Civil Rights Coordinator,
Department of Medical Assistance Services
600 E. Broad Street
Richmond, VA 23219

Telephone number: (804) 786-7933 (TTY: 1-800-343-0634).

If you need help filing a grievance, the DMAS Civil Rights Coordinator is available to help you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F
HHH Building,
Washington, D.C. 20201;

Telephone number: 1-800-368-1019 (TTY 1-800-537-7697).

Complaint forms are available at https://hhs.gov/ocr/office/file/index.html.